After several years of Luna B Tee providing beautifully custom printed shirts for our customers, they've heard a lot of questions regarding the merchandise and customer service policies. For your convenience, we have compiled answers to Frequently Asked Questions (FAQs) on Luna B Tee Personalized Shirts here.

• How do I contact you with questions?
• What is your return policy?
• Can you rush my order?
• How soon will my order ship?
• What size should I choose?
• Can I cancel my order?
• Price Adjustments
• Do you ship internationally?

How do I contact you with questions? TOP

Please email cary@bigdaytee.com.

What is your return policy? TOP

Due to the custom nature of our products we cannot accept returns or exchanges unless a valid mistake was made on our end or if the item is clearly defective. We must receive the defective item first before we can send out a replacement.

Please return the product to:

Big Day Tee

1635 Breezy Ridge Trail

Knoxville, TN 37922

Please include a note with your order number and the reason you are returning the product.

If we confirm that the product is defective or we have made an error we will reimburse your shipping cost and send out a replacement immediately.  If we determine that the product is not defective or the error is not on our end then the cost of shipping to and from will be the responsibility of the customer.

Can you rush my order? TOP

How soon will my order ship? TOP

Manufacturing time is 2-3 weeks from the time that you placed your order.  If you need your order sooner than this time frame you may choose the "rush" option at check out ( via the shipping option).  There is a $5.00 per shirt rush charge.

What size should I choose? TOP

We have provided a size chart to help you better choose the correct size for your child.  Please view the size chart and then measure a shirt that your child is currently wearing.  Due to the "custom" nature of our items, we cannot accept exchanges for items that do not fit. 

Can I cancel my order? TOP

Due to the custom nature of our products your order must be canceled within 24 business hours.

Price Adjustments TOP

We cannot offer a price adjustment after the order is placed.  All coupon codes must be entered in at the time of your purchase.

Do you ship internationally? TOP

Yes we do ship Internationally via USPS Priority Mail.  We do have an International shipping option at check out. Orders shipped outside North America may have additional charges for customs/duties.  Luna B. Tee is not responsible for these additional charges.